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Jacquelinescatering.ca requires a minimum of 24 hours notice to cancel any order over $100 (before taxes). For some large/special orders, we may require 48-72 hours. Improper notice may result in a full charge. Some small orders may be cancelled by 7:00 a.m. the day of delivery. Please follow up with an email when cancelling any part of your order.
Delivery:
The delivery charge of a particular location depends on the size of the order and difficulty of the delivery. Orders in Kitchener-Waterloo are subject to a $7.00 delivery charge. Please be advised that all orders must meet a minimum of $100.00 before taxes to be eligible for delivery.
Delivery Hours:
Jacqueline's Catering.ca requires a 30 minute delivery window for all orders. On busier days, we may require a larger delivery window to accommodate all of our customers. We will do our best to advise you ahead of time if we require a longer delivery window. If this will be an issue, please let us know ahead of time and we will do our best to accommodate your request. Deliveries are outgoing from 7:00 a.m. to 6:00 p.m. Monday to Friday, excluding holidays and weekends. Deliveries scheduled outside our regular hours may be subject to additional fees and/or service charges.
Minimum Orders:
Most of our menu items have minimum quantity requirements. Please note that for long distance deliveries, there may be an increase in our minimum order requirements.
Placing Your Order & Last Minute Orders:
Please allow at least 24 hours notice when placing an order, some items may require a minimum of 72 hours notice. Jacqueline's Catering does their best to accommodate any last minute/same day orders; however there is no guarantee that we can accommodate it. Further, last minute/same day orders have no delivery or time guarantee. They may also be subject to an additional charge and may not be eligible for our quantity discount pricing.
Weekend Orders:
Upon special request, Jacqueline's Catering is open on Saturdays. Please be advised that we are not open on Sunday's (some exceptions may apply). To accommodate your order, we may require a minimum order of $750 before taxes. Weekend orders may be subject to additional charges and/or service fees. Kindly submit your order to our catering coordinators by the Wednesday prior to your event. All changes must be finalized by Thursday end of business day. For any further questions or information, please contact the office at Jacqueline's Catering (519-746-2225).
Receipts/Invoices:
It is practice at Jacqueline's Catering to provide you with a catering invoice within 5 business days of the scheduled catering event. Invoices can be provided on delivery upon special request.
Allergies and Dietary Restrictions:
Jacqueline's Catering is not an allergen free facility. We will make every effort to accommodate your requests however, Jacqueline's Catering makes no guarantee, implied or otherwise, that cross contamination has not occurred.
Payment:
We accept VISA and MasterCard. We also accept cash and cheque with a credit card for security. For deliveries with cash payment, please have exact change as our drivers do not carry change with them. Corporate accounts (invoicing) are available with submitted and approved accounts. Jacqueline's Catering payment terms for corporate accounts are net 30 days. 2% interest per month will be charged on any outstanding invoices.
Food Presentation:
All Catering ware will be picked up same day or within 2 business days of the catering event.
Disposable Plates and Cutlery:
All disposables are included with corporate catering packages.
Delivery of Hot Food:
Hot food is served in disposable aluminum trays, practical for reheating if necessary. Some catering events will be delivered in chaffing dishes with fuel fuel cans to keep your order warm.
Pricing:
Jacqueline's Catering reserves the right to adjust prices at any time on our published menu items, based on market fluctuations and item availability. Price changes may not be reflected on our menus. Our staff will make every effort to communicate price changes when an order is placed.
Discounts:
Most of our prices are in a tiered system; the larger your order the more you save. Please note that we also have minimums for each of our items. You must order a large quantity of the same item and you cannot combine different items to move into a higher tier. If we accept an order below our minimum requirements, an extra charge may be applicable.
Photos
All Photos are a likeness of the food produced at Jacqueline's catering, some of the photos displayed may be from Fotolia.com.
